Dispatched in a maximum of 7 business days. All brass items & Pooja Samagri are not eligible for return. Cancellation requests will be accepted strictly within 48 hours of placing the order only.
Eligibility Criteria
The product(s) can be returned or exchanged in case you receive the damaged or broken or wrong product(s). In case you receive the damaged or broken or wrong product(s), the picture of the same must be sent at customerdesk@nityapushti.com or at our whatsapp number - 9717958789 within 48 hours of receiving the product(s) along with the remedy wanted (return/exchange).
Furthermore, the product(s) must be unused and must be in the same condition in which you havereceived the product(s). The product(s) must also be in the original packaging.
Shipping
Once the return or exchange is approved, we will arrange for a pick-up of the product(s).
Refund (if applicable)
Once your returned/exchanged product(s) is received and inspected, we will send you an email to notify you that we have received your returned/exchanged product(s). We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and the amount will automatically be refunded to your bank account or wallet depending upon the original method of payment, within 7 days. In case, the payment was done using the COD method, you will have to share your account details at customerdesk@nityapushti.com
In case we find that the product(s) you have returned is used, the refund will not be initiated and the product(s) will be reshipped to you at the address mentioned by you while placing the order. In case, you do not accept the reshipped product(s), you will still not be eligible for the refund and we will have no liability in reference to the refund of the reshipped product(s).
Late Refund (if applicable)
It usually takes 7-21 working days for the amount to be reflected in the bank account. If you do not receive the refund, kindly check with your bank account once.
In case, you do not receive your refund even after the aforementioned period has passed, please contact us at customerdesk@nityapushti.com
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